Terms & Conditions

Purchases from Denture Medics

The following terms and conditions apply to purchases made from the Denture Medics website.

These conditions set out the agreement between you and Dinamo Ltd (‘we’/’us’/’our’), using the trading names Denture Medics and CosTech under license from Dentalserve.net Ltd, company number 03891771. Dinamo Ltd is registered in England and Wales under company number 07721290 having its registered office at 1 Overcliffe, Gravesend, Kent, DA11 0EF.

Information on this website

Whilst we try to ensure that all descriptions and details, including prices, displayed on this website are correct and up to date, we cannot guarantee that they are. Details may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. All products and services advertised are subject to availability.


The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you place an order via this website for products and/or services your order shall constitute an offer for the goods and/or services selected.

We shall not be obliged to accept your order. If your requested service is unavailable, we reserve the right to return any items supplied to us. Confirmation of received orders will be sent to the email address supplied by you when the order was placed.

Despite our best efforts, occasionally products in our online shop may be incorrectly priced. We do, however, verify prices as part of our despatch procedures. If we discover a pricing error, or there is a change in price before despatch, we will contact you to reconfirm your order at the correct price. If we are unable to contact you within a reasonable time, we may cancel your order and notify you of such cancellation.

You may cancel an order placed with Denture Medics provided that we have not yet begun work on the supplied items, in this case a full refund less the cost of return postage will be issued.

Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).

We may, in our sole discretion, accept orders for goods from individuals located outside the United Kingdom and ship them overseas. If we accept your order, you will be liable to pay for all and any additional costs that we incur in order to facilitate your order, such as (without limitation) extra shipping or postage costs, import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will have an opportunity to cancel your order in case the additional costs are not acceptable.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.


Any contracts formed between you and us via this website will be deemed to have been made in the UK and shall be governed and construed according to English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts.

Delivery & Charges

We can only deliver to a valid UK address unless otherwise agreed with us in writing. The products will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

Delivery timescales cannot be guaranteed. There are certain circumstances where your order may be delayed:

Orders received immediately prior to the weekend or a Bank Holiday will be despatched after the holiday period. Please allow time for postage.

Any unforeseen stock shortages. If this happens, we will notify you of any delay.

Certain remote postcodes will require additional time for delivery.

If we cannot obtain immediate security clearance for payment of your order. The security of our customers is paramount so these checks are essential to combat fraudulent use of payment and address details.

We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.

All goods must be signed for by an adult aged 18 years or over on delivery.

The goods will be at your risk from the time of delivery.


Unless otherwise stated, all prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products and/or services ordered plus any applicable delivery charges.

Payment can be made by any of the following methods: Paypal, Visa/Visa Debit, Mastercard & Maestro.

Payment will be taken from you when the order is placed.

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Guarantees & Refunds

Repairs to removable appliances should be considered as temporary and we advise clients to see their dentist regarding the break at their earliest opportunity. Due to their nature, guarantees are not offered on repairs to removable appliances.

Refunds will only be offered in the event that the instructions regarding the repair were not followed correctly and we are reasonably satisfied that the goods have not suffered damage after delivery or in the case of faulty items, the items have not been misused or used other than in accordance with the instructions and the problem is not due to normal wear and tear.

We will not refund any delivery charges you may have paid when ordering goods from our website.

In order to claim a refund or speak to us regarding missed instructions please contact us as soon as you become aware of a problem and no later than 10 working days after receipt or the fault developing by email to [email protected] [email protected] or a letter to Dinamo Ltd, 1 Overcliffe, Gravesend, Kent, DA11 0EF, United Kingdom. Your notice must quote your name, address, the name or a description of the goods, a brief description of the problem, fault or damage and your order reference number.

Upon receiving your cancellation notice, we will contact you to discuss a solution.

We reserve the right to refuse to issue a refund or to recover the cost in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.

In the unlikely event that items are lost while in possession of the Denture Medics team, any compensation will be limited to the value of the order placed.

Processing refunds

We will examine any returned goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to it.  Refunds will be made by crediting the payment card or electronic payment account you used to purchase the goods.


If you have a comment, concern or complaint about any Products you have purchased from us, please contact us via email: [email protected] or send a letter to Dinamo Ltd, 1 Overcliffe, Gravesend, Kent, DA11 0EF, United Kingdom.

Privacy Policy

In order to monitor and improve customer service, we sometimes record telephone calls.

We shall be entitled to process your data in accordance with the terms of our Privacy Policy. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).

When you visit our websites, we may also collect: information about the type of browser and operating system you use; details of the web pages and advertisements you have viewed and the other apps you use on your mobile device; your IP address & log on time; your physical location via geolocation techniques; your mobile device category and operating system; the hyperlinks you have clicked; the times you started and ended your participation in a specific survey;

This website collects the following data:

Questions, queries or feedback you leave, including your email address if you complete and send an email or form to us your IP address, which version of web browser you used information on how you use the site, using cookies and page tagging techniques to help us improve the website details to allow you to access our services, eg. personal contact details and other identifiable information.

This helps us:

Improve the website by monitoring how you use it respond to any feedback you send us, if you’ve asked us to We use Google Analytics to capture how this website is used. We can’t personally identify you using website analytics data. Find out more about cookies here.(insert link)

Find out more about  what information Google Analytics data collects here. (insert link)

Links To Other Websites

This privacy policy only applies to this website, and doesn’t cover links to other websites and their content. If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Your personal identifiable information

We store your personal identifiable data on secure servers in the UK provided by an accredited third party provider. By submitting personal information, you agree to this. Keeping your information secure The website uses an industry standard 2048-bit SSL certificate to encrypt your connection to the website. This ensures data shared over the connection is secure and safe. You should see a padlock symbol or green ‘https://’ text in your browser address bar. Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it. Only people who need to see your personal information will have access to it. Anyone who has access to your personal data is obliged to respect the confidentiality of this information.

Sharing your information

We won’t share your information with any external organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. Disclosing your information: We may pass on your personal information to relevant authorities if we have a legal obligation to do so.

Protecting information:

We have strict security measures to protect Personal Data.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

If someone gets into your emails without your permission, or your personal information is shared publicly, we can’t accept responsibility. It is out of our control.

Social Media Sharing Buttons (Likes/Links)

This website embeds social media sharing buttons such as Facebook and Twitter (but not limited to these channels) and are likely to collect data which are used by third-party firms. By using these buttons you automatically accept responsibility on how these social media and third-party firms collect and use this data. You are advised to use these social media sharing buttons at your own risk and Dinamo Ltd or Dentalserve.net Ltd will not be liable for any damages or losses. You are also advised to read terms, conditions and privacy policies of each individual social media channel which should be available on their websites.

Contact us

If you want to know more about how we use your information or to raise any queries with us in relation to your information, you can get in touch with our data protection officer at [email protected].

Website – Terms & Conditions of Use

Communicating over the internet:

Please remember, any emails or other communications you send over the internet aren’t safe unless they’ve been encrypted. They might go through a few countries before they get to us. Unfortunately, that’s the nature of the internet.

The Website is owned and operated by Dinamo Ltd (‘we’/’us’/’our’), Dinamo Ltd (‘we’/’us’/’our’), using the trading name Costech under license from Dentalserve.net Ltd company number: 03891771. Dinamo Ltd is registered in England and Wales under company number: 07721290 having our registered office at Dinamo Ltd, 1 Overcliffe, Gravesend, Kent, DA11 0EF, United Kingdom.

The term ‘you’ refers to the user or viewer of our Website.

By browsing on or using the Website you are agreeing to comply with and be bound by these terms and conditions which, together with our privacy policy, governs our relationship with you regarding the use of our Website.

We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

Use Of The Website

You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these terms and conditions, as may be amended from time to time without notice to you.

We reserve the right to:

Make changes to the information or materials on this Website at any time and without notice to you.

Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party.

Refuse to post material on the Website or to remove material already posted on the Website

You may not use the Website for any of the following purposes:

Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise

Breaching any applicable local, national or international laws, regulations or code of practice

Gaining unauthorised access to other computer systems

Interfering with any other person’s use or enjoyment of the Website

Breaching any laws concerning the use of public telecommunications networks

Interfering with, disrupting or damaging networks or websites connected to the Website

Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation

To create and/or publish your own database that features all or substantial parts of the Website

Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner

In addition, you must not:

Knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website

Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it

Attack the Website via a denial-of-service attack or a distributed denial-of service attack

Damage or disrupt any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website

A breach of this clause may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.


You will be able to access parts of the Website without having to register any details with us. However, from time to time certain areas of this Website may be accessible only if you are a registered user.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair.

Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.

Suspending Or Terminating Your Access

We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:

You fail to make any payment to us when due

You breach the terms of these terms and conditions (repeatedly or otherwise)

You are impersonating any other person or entity

When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity

We suspect you have engaged, or about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website

Linking To The Website

You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.

Any agreed link must be:

To the Website’s homepage

Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted

Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it

Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists

We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.

We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.

External links

To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:

The privacy practices of such websites

The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources

The use which others make of these websites

Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources

The Internet

If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not always secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

Intellectual Property

The Denture Medics site content is protected by applicable intellectual property laws and all Content is owned by Dinamo Ltd or used by Dinamo Ltd under a licence or with permission. All text, formatting (including without limitation the selection, coordination and arrangement of materials on the Denture Medics site, and the images, graphics, animation, tools, widgets, applications, commercials, videos, music, sounds, articles, copy, creative materials, photos, trademarks, service marks, trade names, and logos, and other materials and information on this site are subject to the intellectual property rights of Dinamo Ltd, its subsidiaries and affiliates, and their respective licensors and licensees (collectively “Content”). These materials may not be copied, reverse engineered, decompiled, disassembled, modified, reposted to other web sites, framed, deep linked to, changed, or otherwise distributed, redistributed, licensed, sublicensed or transferred in any form by you. Nothing contained on the Denture Medics site shall be construed as granting, by implication, estoppel or otherwise, any license or right to make commercial use of any Dinamo Ltd, Dentalserve.net Ltd or Costech trademark, intellectual property right or copyrighted material without Dinamo Ltd’s prior written permission. The trademarks, logos, trade names and service marks, whether registered or unregistered (collectively the “Trademarks”) displayed on this site are Trademarks of Dinamo Ltd and its third party alliance partners.

Nothing contained on this site should be construed as granting by implication or otherwise, any licence or right to use any Trademark displayed on this site without the written permission of Dinamo Ltd or such third party that may own the Trademark. Any unauthorised commercial use of these materials will violate Dinamo Ltd’s intellectual property rights and will be subject to Dinamo Ltd’s full legal rights and remedies.

Cookies Policy

About cookies:

Cookies are small text files of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description, they are widely used in order to make websites work, or to improve your browsing experience and enable the website to function effectively, as well as to provide statistical information to the owners of the site and help us to recognise you if you return to our site at a later stage.

How we use cookies

Cookies are used for a variety of things that help improve your online experience. If you’re shopping in the CosTech shop and have put something in your basket a cookie will make sure that the item stays in your basket when you move to a different page and then on to the checkout.

Other ways we make our online service easier to use include using cookies that:

make login faster by remembering your customer details

make the page load quickly by sharing the workload across computers

make sure our pages are optimised for your browser or device by giving us technical information about the device or browser you are using

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. They enable us:

to estimate our audience size and usage pattern;

to store information about your preferences, and so allow us to customise our site according to your individual interests;

to speed up your searches; and

to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Third-party cookies

CosTech works with a number of companies and websites that help make sure our promotions and marketing messages are displayed to people who might be interested. These companies and partners may use cookies to collect anonymous data such as how many people have viewed a particular page each day.

If you require further information you can contact us at [email protected].

Manage cookies

You can accept or refuse cookies. Accepting cookies is usually the best way to make sure you get the best from a website.

Most PCs automatically accept them but you can change your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.

Accept or Decline Cookies

If you decline cookies, some aspects of the CosTech site may not work on your computer or mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.

Flash Cookies

Some websites use Adobe Flash Player to deliver video content and other services. Flash Cookies help provide features that let you start looking at a video from where you stopped previously or saving your preferences. They are stored on your computer in the same way as other cookies, but you can’t manage them with your browser in the same way.

If you want to delete or disable Flash cookies you can find out how on the Adobe website. But if you disable these cookies it may affect the features available to you on Flash-based applications like some video.

Deleting Cookies

If you delete all your cookies you will have to update your preferences with us again and certain actions you may have taken will be deleted, such as items added to the basket and if you are logged into your account, you will need to log back in.

Updated 10 November 2020